Frequently Asked Questions

What is an EV Charging Station?

An Electric Vehicle Charging Station is an electrical equipment specifically designed to recharge electric vehicles by harnessing electric power from the grid and supplying it safely to the vehicles' battery.

What are the types of EV charging stations?

EV Charging Stations can be broadly categorised as - ultra fast, fast, and slow charging stations. What differentiates the charging stations are the power output they offer. Slow charging stations offer power output ranging between 3kW to 6kW, fast charging stations range between 7kW to 25kW while ultra fast charging stations offer power output of 30kW+.

What is the difference between AC and DC charging stations?

Electric vehicle charging stations can operate within two spectrums of electric supply - AC and DC. AC chargers require communication with the on-board charger in an EV, whereas in the case of a DC charger, it communicates directly with the EV's battery management system. Since DC chargers have a higher output capacity than an AC charger, they are low on cost-efficiency but high on time-efficiency. It is recommended for the EV to undergo AC charge cycles in between DC charge cycles to prolong the battery life of the EV.

How far can an EV go on one charge?

The range of your EV usually depends on the size of the battery packs that are installed in your vehicle. This information is made available in the vehicle manual or shared at the dealership when you plan to buy an EV. As the power output varies depending on different driving styles, individual driving habits also influence how the battery is consumed.

How much does it cost to charge an EV at a charging station?

The charging costs incurred on any charging station depends on the locality's unit rates for electricity consumption, as well as the markup cost set by the Charge Point Operator (CPO). As there aren't any Government regulations the rates can differ depending on the location.

How can I charge an EV with the charging stations?

goEgo EV charging stations are designed for simplicity and ease of use. You can get going in just 3 simple steps -
1. Download the goME EV charging app and recharge your eWallet with a top-up.
2. Connect your EV to the charging gun or socket
3. Scan the QR Code on the charging station from the app and start charging your EV! Once the EV is charged the charging stops automatically or one can press the 'stop charging' button on the app to stop the charging session.

How is an EV charging station installed?

Charging stations can generally be mounted on the wall or on any standalone pole with a strong foundation. goEgo's EV charging stations are high power equipments and should only be installed by authorized personnel appointed by goEgo.

Where can EV charging stations be installed?

EV charging stations can be installed for public as well as personal use. It can be installed in residential, commercial, educational, entertainment, offices, highways and retail spaces. Depending on the requirement of the organisation/individual, the charging stations can be utilised for public or personal use.

Do I need to install a mobile app to charge an electric vehicle?

Almost all smart charging stations require you to communicate with the station through a personal smart device. goEgo's EV charging stations can be accessed through the goME app or the goCHARGE web application service, and can charge your EV on the go once you scan the unique QR code of the charging station. However, the goME App, has more features available for the users who get access to the apps unique features such as reserving charging slots.

How much time does it take to charge an electric car?

The charging time for an electric car usually depends on two factors, the speed of your charging station to deliver power to the car and the max speed at which the car can consume power during a charging cycle. The current goEgo charging stations are built to support charging speeds from 3.3kW all the way to 120kW. However most cars currently can charge at max speeds of 3kW - 50kW

How long can an EV stay parked without charging?

The longivity of a stagnant EV depends on the Power saving mode of the electric vehicle. A fully charged EV can go on for months if put under a deep power saving mode. Even though lithium ion battery are good at preserving power, it is advisable to charge your EV 50%-80%, which will allow the EV to sit for a month without charging.

Why do EVs lose charge when parked for long period of time?

Electric vehicles, similar to ICE vehicles require regular running, which keeps the engine healthy. However, if it is parked for too long, chances are the EV will lose charge. The reason behind this is other automotive systems are constantly powered by the car battery even when it isn't on the move.

Can you sit in an EV while it is charging?

Electric cars are designed to be extremely safe for the user, even while charging. Our charging stations are ARAI certified which deliver utmost security and ensure there is no safety concern regarding sitting in an EV while it is charging. In rare cases if medical electric devices such pacemaker is involved, the user is advised not to enter the vehicle even for a short period, as it may interfere with the high voltage and high current generated during an electric car charging and produce electromagnetic fields.

Can I charge my EV in the rain?

It is perfectly safe to charge your EV in the rain, as EV's are sturdy vehicles that are prone to withstand rain, water, dust, storm, snow, hail and any extreme weather conditions. Charging Stations complying to EVSE standards are manufactured with the utmost safety standards to support charging under different temperatures and are engineered to monitor if it is safe to charge, which once determined, only proceeds to communicate for charging under the safest conditions.